How well are doctors’ offices providing a quality Patient Experience?
“Patient Experience” refers to everything that happens to a patient. This can begin with a phone call to the doctor’s office. It also includes the whole time a patient is at the doctor’s office and any follow-up contact following the appointment. Click on any of the below categories to learn more about areas that interest you.
Access to Care
One way that a doctor's office provides quality health care is by giving patients appointments, care and information in a timely manner. To see results of local practices, click on one of the links below:
- In the last 12 months, patients saw doctor within 15 minutes of their appointment times (includes time spent in the waiting room and exam room).
- In the last 12 months, patients received answers to their medical questions within the same day, when they called their doctor’s office during regular office hours.
- In the last 12 months, patients received urgent care appointments as soon as needed after calling their doctor’s office.
Communication between patients and their doctors makes a big difference in health care. It can affect how patients feel about their doctors, such as whether their doctors seem well informed and caring. Communication can also affect care. For example, patients need to understand health information well enough to follow directions. To see results of local practices, click on one of the links below:
- During a most recent visit, patients learned as much information about their condition and treatment as they wanted from doctor.
- During a most recent visit, patients said that doctor explained things in a way that was easy to understand.
- During a most recent visit, patients said that doctor listened carefully to them.
- During a most recent visit, patients said doctor showed respect for what they had to say.
- During a most recent visit, patients said doctor spent enough time with them.
Courteous and Helpful Office Staff
Staff in the doctor's office can make a big difference in the quality of a patient's experience. Staff includes those who answer the phone, greet patients as they arrive, make appointments, call with test results and discuss insurance or billing questions. Staff may also be the ones to weigh and measure patients, as well as take other vital signs such as temperature, pulse or blood pressure. To see results of local practices, click on the links below:
Patients’ Rating of the Doctor
Studies show that people often ask for advice when looking for a new doctor for themselves or a family member. To see results of local practices, click on the links below: